86 lines
4.1 KiB
Markdown
86 lines
4.1 KiB
Markdown
# Phoenix Salon + Spa — Owner Onboarding Pre-Work Sheet
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**Call:** 15 min · screen share on (Apple step needs it) · owner's phone within reach (Apple may text/call)
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**Source of truth:** `canonical-business-record-v0.1.1.json` @ `3b04279`
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**SOP:** `docs/operations/owner-onboarding-sop.md` (v1.1)
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---
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## 1 · Canonical Read-Back (read aloud, one at a time)
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Ask each: *"Is this right, or do I have it wrong?"* Log the spoken answer.
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- **Name:** Phoenix Salon + Spa (formerly La Mae Salon & Spa)
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- **Address:** 3460 Robin Ln, Suite 4, Cameron Park, CA 95682
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- **Phone:** (530) 350-9197
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- **Website:** phoenixcameronpark.com
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- **Hours —** read slowly:
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- Monday: 9:00 AM to 6:00 PM
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- Tuesday: 9:00 AM to 6:00 PM
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- Wednesday: 9:00 AM to 6:00 PM
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- Thursday: 9:00 AM to 6:00 PM
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- Friday: 9:00 AM to 6:00 PM
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- Saturday: 9:00 AM to 6:00 PM
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- Sunday: **Closed**
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- **Booking:** By appointment only (Vagaro)
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- **Category:** Beauty salon / spa
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> If she corrects anything → that value wins. Update the canonical record BEFORE the Apple step.
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---
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## 2 · Current Problems (plain language — say, don't show)
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- **Apple Maps is wrong:** it shows the shop open 10 AM–6 PM **every day, including Sunday**. It's not even the right open time and it claims we're open Sunday. We'll fix that in about three minutes on screen share.
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- **The website is wrong:** the machine-readable hours embedded in the site say we close at 7 PM (Mon–Fri) / 5 PM (Sat–Sun) and that we're **open Sunday**. That's what feeds search engines and AI assistants. We'll make a one-time fix to that — we don't control the site, so it's a one-time correction, not ongoing.
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- *(Google and Bing are currently correct — no fix needed there.)*
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---
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## 3 · Access Steps
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### 3a — Google Business Profile manager invite (~2 min, she does it)
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She's signed into her own Google account at `business.google.com`:
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1. Select **Phoenix Salon + Spa**
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2. Pencil icon → **Edit business information** → **People and permissions**
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3. **Add people** → paste this email: **`{VERIPATH_GBP_EMAIL}`** ← ⚠️ FILL BEFORE CALL
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4. Role: **Edit business info** (explicitly *not* "Manage")
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5. Send
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Say: *"You keep full ownership. I get the smallest key that opens the door I need — edit info only, and you can pull it anytime."*
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Revoke: same page → her account → **Remove**. One click.
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### 3b — Apple Business Connect (screen share, ~3 min, she does it)
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We can't do this for her — Apple gates it on identity.
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1. Screen share. She opens **abc.apple.com**, signs in to her Apple ID (create one if needed, ~1 min)
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2. **Claim a business** → search **"Phoenix Salon + Spa"** → select the listing
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3. **Verify ownership** — prefer **video** (fastest); phone-code is fallback; postcard = slow, log as pending
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4. Once claimed, set hours from the read-back values: Mon–Sat 9–6, **Sun closed** — confirm each day on screen
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5. Say: *"That was the one thing only you could do. It's done. If Apple's review lags a day or two, that's Apple — and we'll watch it."*
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Fallback if claim fails: **Suggest an edit** from Apple Maps on her listing → log pending, loop stays read-only on Apple until it lands.
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### 3c — Website (no access grant)
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One-time JSON-LD hours fix under existing Lovable access. Say: *"We've fixed the hours markup. That was one-time — we don't control the site, and we're not pretending we do."*
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---
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## 4 · Post-Call Checklist
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- [ ] Update canonical record if owner corrected anything (bump version, `verified`/`tier_1`, commit)
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- [ ] One-time Lovable JSON-LD hours fix (log it)
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- [ ] Re-run full audit pipeline + strict gate (hours finding should drop to Apple-only)
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- [ ] Generate + send trust receipt (include any `gaps`)
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- [ ] Start monitoring clock — **daily × 30 days**, then weekly (DR-002)
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---
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## 5 · Timing Log (fill during call)
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| Phase | Target | Actual |
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|---|---|---|
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| P1 Frame | 2 min | ____ |
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| P2 Lock ground truth | 5 min | ____ |
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| P3a GBP invite | 2 min | ____ |
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| P3b Apple claim+hours | 3 min | ____ |
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| P4 Operating agreement + close | 3 min | ____ |
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| **Total** | **15 min** | **____** |
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Notes (what was awkward, gaps, owner pushback):
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