docs: add use case 04 — Mike the Roofing Contractor
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# Use Case 04: Mike — The Roofing Contractor
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## Profile
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| Field | Value |
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|---|---|
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| Name | Mike |
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| Business | Roofing Contractor |
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## Problems
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- Seasonal demand
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- Inconsistent lead flow
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- Little online strategy
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## Success Metrics
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- Qualified quote requests
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- Geographic visibility
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- Lead consistency
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## Desired Hermes Outcomes
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- Competitor monitoring
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- Local SEO opportunities
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- Website conversion recommendations
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- Seasonal strategy alerts
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