Add value creation model and evidence-tier taxonomy
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@@ -33,3 +33,15 @@ Reports exist to document what was monitored, what was found, what was improved,
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The company focuses on the digital pathways that turn customer interest into customer action.
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The company focuses on the digital pathways that turn customer interest into customer action.
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The company does not become a general-purpose marketing agency by default.
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The company does not become a general-purpose marketing agency by default.
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## Principle 5: Verified Evidence And Indicative Evidence Must Be Separated
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The company distinguishes between verified defects and indicative risks.
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Verified defects may be presented as confirmed issues when supported by concrete evidence.
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Indicative risks must be presented as directional evidence, not proven customer loss.
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This distinction protects client trust, prevents overclaiming, and keeps reports credible.
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