Capability planes

Plane	Role	Systems / stores
Scheduling	Board, clients, services, staff, stock, openings	Owner Vagaro and/or Square; fixtures for CI/demo
Books	AR/AP/P&L visibility; draft invoice/bill text	Owner QuickBooks Online; fixtures
Owner comms	Owner ↔ assistant	WhatsApp, Email, Telegram (Hermes channels)
Client drafts	Outbound copy only	Templates + style pack; owner sends
Social / content	Post packages from text + owner media	Multimodal (vision aux) + style pack; owner publishes
Identity & memory	Named assistant; confirmed preferences	Profile, style pack, structured notes, skills
Setup & education	Install then connect their SaaS	Installer + guided Setup UX
Control	Hard refusals	OpenShell policy + Hermes security + SOUL/skills
Observability	Debug without PII leaks	Logs, health, structured events, redaction

See use-cases.md for detailed use cases per plane.