# Capability planes

| Plane | Role | Systems / stores |
|-------|------|------------------|
| **Scheduling** | Board, clients, services, staff, stock, openings | Owner **Vagaro** and/or **Square**; fixtures for CI/demo |
| **Books** | AR/AP/P&L visibility; draft invoice/bill text | Owner **QuickBooks Online**; fixtures |
| **Owner comms** | Owner ↔ assistant | **WhatsApp, Email, Telegram** (Hermes channels) |
| **Client drafts** | Outbound copy only | Templates + style pack; owner sends |
| **Social / content** | Post packages from text + **owner media** | Multimodal (vision aux) + style pack; owner publishes |
| **Identity & memory** | Named assistant; confirmed preferences | Profile, style pack, structured notes, skills |
| **Setup & education** | Install then connect **their** SaaS | Installer + guided Setup UX |
| **Control** | Hard refusals | OpenShell policy + Hermes security + SOUL/skills |
| **Observability** | Debug without PII leaks | Logs, health, structured events, redaction |

See [use-cases.md](use-cases.md) for detailed use cases per plane.