diff --git a/docs/validation/2026-08-15-scottys-heating-air/VALIDATION.md b/docs/validation/2026-08-15-scottys-heating-air/VALIDATION.md new file mode 100644 index 0000000..535d23e --- /dev/null +++ b/docs/validation/2026-08-15-scottys-heating-air/VALIDATION.md @@ -0,0 +1,41 @@ +# Validation Run: Scotty's Heating & Air + +**Date:** 2026-08-15 +**Business:** Scotty's Heating & Air +**Rating:** 4.8 ★ | **Reviews:** 180 +**Engine findings:** 10 | **Material (in report):** 3 | **Rejected FP/low-signal:** 4 | **Needs verification:** 1 + +## Reviewer dispositions (locked process v1.0 §3) + +### Material (survive normalization → in REPORT-final.md) + +- **immediate** — Phone number inconsistent across 1 surface(s) + `distinct numbers: 5304297616, 5306266000` +- **medium** — Website URL carries UTM parameters on one listing + `google='https://www.scottysheatingandair.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp' vs apple='https://www.scottysheatingandair.com/' — same domain, attribution/SEO split risk (Gilmore precedent: material)` +- **high** — Rating varies by 0.7 across surfaces (range: 4.1–4.8) + `google 4.8 vs apple 4.1` + +### Needs verification (excluded from report until confirmed) + +- **immediate** — Hours mismatch on 5 day(s) — GBP is authoritative + `5 day(s) affected by '1800' parse artifact: monday: 8 AM-4:30 PM vs 8:00 AM-4:1800 PM; tuesday: 8 AM-4:30 PM vs 8:00 AM-4:1800 PM; wednesday: 8 AM-4:30 PM vs 8:00 AM-4:1800 PM — verify against live Apple Maps; excluded from report until confirmed` + +### Rejected (format false-positives / low-signal / tooling gaps) + +- ~~Address inconsistent across 1 surface(s)~~ — same street/city/zip; suite format only (# vs Ste vs Unit) +- ~~Review count varies by 143 across surfaces~~ — low-signal: platforms count reviews differently; not an integrity issue +- ~~Cannot determine review recency — no dates available in samples~~ — tooling gap: scraper captures no review dates (documented limitation) +- ~~Category varies across surfaces: consumer sector, hvac contractor~~ — low-signal: per-platform taxonomy (Apple 'consumer sector' is its default) + +### Enhancement tier (noted, excluded from client report) + +- Only 0% of sample reviews mention specific services or practitioners +- Price level not set on GBP or Apple Maps + +## Pre-delivery consistency gate (v1.0 §6) +- Count match: executive summary states 3; Findings section contains 3 ✅ +- Evidence present: every cited value exists in findings.json / raw capture ✅ +- Identity match: name, location, and date match intake record ✅ + +*Generated by normalization pass (review_pass rules). Reviewer: dispositions above are the standing review for this run; re-run before any client use if the raw capture is re-fetched.*