docs: add use case 03 — Sarah the Med Spa Owner

2026-07-23 23:09:20 +00:00
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+# Use Case 03: Sarah — The Med Spa Owner
+
+## Profile
+
+| Field | Value |
+|---|---|
+| Name | Sarah |
+| Business | Medical Spa |
+| Employees | 12 |
+
+## Problems
+
+- Heavy local competition
+- High customer acquisition cost
+- Reputation-sensitive business
+
+## Success Metrics
+
+- Better reviews
+- More consultations
+- Higher visibility
+
+## Desired Hermes Outcomes
+
+- Reputation tracking
+- Competitor promotions monitoring
+- Service page recommendations
+- Social content opportunities