diff --git a/docs/validation/2026-08-15-diamond-springs-dental/findings.md b/docs/validation/2026-08-15-diamond-springs-dental/findings.md new file mode 100644 index 0000000..b15bba1 --- /dev/null +++ b/docs/validation/2026-08-15-diamond-springs-dental/findings.md @@ -0,0 +1,168 @@ +# Audit Findings — Diamond Springs Dental Center + +**Generated:** 2026-08-15 13:56 UTC +**Sources checked:** google_business_profile, apple_maps, website +**Rating:** 3.4 | **Reviews:** 49 + +## Severity Summary + +| Severity | Count | +|----------|-------| +| 🟥 Immediate | 4 | +| 🟧 High | 2 | +| 🟨 Medium | 3 | +| 🟩 Enhancement | 2 | +| **Total** | **11** | + +## Findings + +### Finding #1: Phone number inconsistent across 2 surface(s) + +- **Severity:** 🟥 Immediate +- **Category:** Digital Identity +- **Recommendation:** Standardize phone format across all directories. GBP is authoritative. +- **Evidence:** ```json +{ + "google": "(530) 291-1888", + "apple": "+1 (530) 344-0290", + "website": "551-0858478" +} +``` + +### Finding #2: Address inconsistent across 1 surface(s) + +- **Severity:** 🟥 Immediate +- **Category:** Digital Identity +- **Recommendation:** Standardize exact address format. GBP address is authoritative. +- **Evidence:** ```json +{ + "google": "6400 Pleasant Valley Rd, El Dorado, CA 95623", + "apple": "493 Pleasant Valley Rd, Ste 110, Diamond Springs, CA 95619" +} +``` + +### Finding #3: Hours mismatch on 4 day(s) — GBP is authoritative + +- **Severity:** 🟥 Immediate +- **Category:** Google Business +- **Recommendation:** Correct hours on non-GBP surfaces to match GBP. Mismatched hours cause customer complaints and trust loss. +- **Evidence:** ```json +[ + { + "day": "monday", + "google": "8 AM-5 PM", + "apple_maps": "8:00 AM-5:00 PM" + }, + { + "day": "tuesday", + "google": "8 AM-5 PM", + "apple_maps": "8:00 AM-5:00 PM" + }, + { + "day": "wednesday", + "google": "8 AM-5 PM", + "apple_maps": "8:00 AM-5:00 PM" + }, + { + "day": "thursday", + "google": "8 AM-5 PM", + "apple_maps": "8:00 AM-5:00 PM" + } +] +``` + +### Finding #4: Average rating 3.3 — below 4.0 threshold + +- **Severity:** 🟥 Immediate +- **Category:** Reviews +- **Recommendation:** Address negative reviews, request new reviews from satisfied customers. Below 4.0 is a strong conversion blocker. +- **Evidence:** ```json +{ + "average": 3.35, + "by_source": { + "google": 3.4, + "apple": 3.3 + } +} +``` + +### Finding #5: Website URL inconsistent across 1 surface(s) + +- **Severity:** 🟧 High +- **Category:** Digital Identity +- **Recommendation:** Use one canonical URL (prefer HTTPS, no www) across all directories. +- **Evidence:** ```json +{ + "google": "https://www.diamondspringsdental.com/", + "apple": "http://www.diamondspringsdental.com" +} +``` + +### Finding #6: No JSON-LD schema found on website + +- **Severity:** 🟧 High +- **Category:** Technical SEO +- **Recommendation:** Add LocalBusiness/BeautySalon JSON-LD schema. Critical for rich results and local ranking. +- **Evidence:** ```json +{ + "url": "https://www.diamondspringsdental.com/", + "has_jsonld": false +} +``` + +### Finding #7: Review count varies by 21 across surfaces + +- **Severity:** 🟨 Medium +- **Category:** Reviews +- **Recommendation:** Large review count gaps suggest some surfaces have stale or merged data. Verify listing ownership. +- **Evidence:** ```json +{ + "google": 49, + "apple": 28 +} +``` + +### Finding #8: Cannot determine review recency — no dates available in samples + +- **Severity:** 🟨 Medium +- **Category:** Reviews +- **Recommendation:** Review date data is not available from current surfaces. Monitor via GBP dashboard directly. +- **Evidence:** ```json +{ + "sources_with_dates": [] +} +``` + +### Finding #9: Category varies across surfaces: dental clinic, health care + +- **Severity:** 🟨 Medium +- **Category:** Digital Identity +- **Recommendation:** Align primary category across all directories. GBP primary category is the ranking driver. +- **Evidence:** ```json +{ + "google": "dental clinic", + "apple": "health care" +} +``` + +### Finding #10: Only 0% of sample reviews mention specific services or practitioners + +- **Severity:** 🟩 Enhancement +- **Category:** Reviews +- **Recommendation:** Encourage detailed reviews mentioning services and staff. Specific reviews rank higher and convert better. +- **Evidence:** ```json +{ + "sample_size": 3, + "specific_count": 0 +} +``` + +### Finding #11: Price level not set on GBP or Apple Maps + +- **Severity:** 🟩 Enhancement +- **Category:** Content +- **Recommendation:** Set price level ($–$$$$) on GBP. Helps users self-select and improves relevance. + +## Failed Surfaces + +- ❌ `bing_places` — no data returned