diff --git a/docs/business-model/value-creation-model.md b/docs/business-model/value-creation-model.md index 3833bf1..cb40219 100644 --- a/docs/business-model/value-creation-model.md +++ b/docs/business-model/value-creation-model.md @@ -71,4 +71,24 @@ The company should not overstate indicative findings as proven customer loss. Customer Path Leakage may support stronger before/after proof. -Discovery Failure may support directional before/after comparison, but should be labeled as sampled or indicative when appropriate. \ No newline at end of file +Discovery Failure may support directional before/after comparison, but should be labeled as sampled or indicative when appropriate. + +# Evidence Tier Assignment Authority + +Agents may propose an evidence tier for a finding, but the final evidence tier used in any client-facing report must be approved by a human reviewer during Version 1. + +A finding may only be classified as Verified Evidence when it is supported by concrete, current, observable, timestamped, or instrument-backed evidence. + +If a finding does not clearly meet the standard for Verified Evidence, it defaults to Indicative Evidence until a human reviewer confirms otherwise. + +Ambiguous findings must not be presented as confirmed customer loss. + +If an agent proposes a finding as Verified Evidence and the human reviewer rejects that classification, the finding defaults to Indicative Evidence unless the reviewer discards the finding entirely or requests additional evidence. + +**Examples:** + +- A currently visible wrong phone number on a verified business profile may qualify as Verified Evidence. +- A broken booking link observed and timestamped during review may qualify as Verified Evidence. +- A stale or unconfirmed citation mismatch defaults to Indicative Evidence until confirmed. +- Absence from sampled AI answers is Indicative Evidence. +- Agent-reported findings without supporting artifacts are not sufficient for Verified Evidence. \ No newline at end of file