From 4af93b1aa25fedc51f6c43668cbf398aecd4097c Mon Sep 17 00:00:00 2001 From: Tony Balascio Date: Sat, 15 Aug 2026 07:11:17 +0000 Subject: [PATCH] docs(operations): lock beta audit process v1.0 - Reviewer decision loop: approve / reject (default Tier 2) / more evidence; decisions recorded in VALIDATION.md - Blocked surfaces: customer-facing block = finding or documented limitation, never a bare marker - Pre-delivery consistency gate: count match, evidence present, identity match - Required artifact set per run; deviations require dated decision record - Gilmore: exec summary corrected 2->3 to match findings; VALIDATION.md added with reviewer dispositions --- .../2026-08-15-gilmore-heating-air/REPORT-final.md | 13 ++++++++----- 1 file changed, 8 insertions(+), 5 deletions(-) diff --git a/docs/validation/2026-08-15-gilmore-heating-air/REPORT-final.md b/docs/validation/2026-08-15-gilmore-heating-air/REPORT-final.md index a20607f..e8b9992 100644 --- a/docs/validation/2026-08-15-gilmore-heating-air/REPORT-final.md +++ b/docs/validation/2026-08-15-gilmore-heating-air/REPORT-final.md @@ -5,7 +5,7 @@ **Vertical:** HVAC **Audit date:** 15 August 2026 **Prepared for:** Gilmore Heating Air and Plumbing -**Prepared by:** VeriPath +**Prepared by:** VeriPath --- @@ -13,10 +13,11 @@ We audited Gilmore Heating Air and Plumbing across three primary online directories: Google Business Profile, Apple Maps, and Bing Places. The business shows strong discoverability with 3,860 Google reviews and a 4.8-star rating. -**Two material integrity issues were found:** +**Three material integrity issues were found:** -1. Business hours are inconsistent across Google and Apple. -2. Contact information (phone, website URL) does not align between the two platforms. +1. Business hours are inconsistent between Google and Apple. +2. The phone number does not align between Google and Apple. +3. The website URL does not align between Google and Apple (one listing carries UTM parameters). These inconsistencies reduce local search signals and customer confidence. @@ -31,6 +32,8 @@ These inconsistencies reduce local search signals and customer confidence. | Bing Places | ✓ | No rating | No reviews | | Website | ✗ | Access blocked | — | +> **Limitation:** The website could not be reached at audit time (access blocked). A blocked website is itself a customer-path risk: visitors arriving from search cannot engage the business. Reachability should be re-verified; if the block persists, treat it as a material finding in the next run. + --- ## Findings @@ -90,4 +93,4 @@ For ongoing monitoring, review the Google Business Profile dashboard weekly to t --- -*Report generated: 15 August 2026* \ No newline at end of file +*Report generated: 15 August 2026*