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docs: Option C — client call workflow v2, Phoenix call log, hours GATE reopened

Browse Source 
- docs/operations/client-call-workflow-v2.md: PHASE 0-3 with binding rules
  (closed-loop rule, evidence standard, hours GATE, pricing module gate,
  one-pager education, cost log)
- docs/operations/templates/pre-call-owner-form.md: standard 5-question form
- docs/clients/phoenix-salons/call-log.md: 2026-08-17 entry; hours GATE NOT
  PASSED (Mon-Fri 6v7, Sat 5v6, Sun open/closed all OPEN); actions + owners
- canonical record v0.1.1 -> v0.1.2: hours demoted verified/tier_1 to
  open/tier_2, conflict entry added, change history recorded
- data-inventory-v1.md: hours status OPEN block
- README.md: call-log pointer
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tonyjbala
2026-08-17 19:35:24 +00:00
parent a778fe8b65
commit 3d3891aa52
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docs/clients/phoenix-salons/canonical-business-record-v0.1.2.json
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{
"record_id": "VP-001-phoenix-salon-spa-v0.1.1",
"record_version": "v0.1.2",
"record_type": "canonical_business_record",
"system": {
"authority": "veripath",
"created_at": "2026-08-12T23:30:00Z",
"updated_at": "2026-08-16T10:30:00Z",
"status": "draft"
},
"domains": {
"identity": {
"legal_name": {
"value": null,
"status": "observed",
"evidence_tier": "tier_3",
"observed_at": "2026-08-12T23:30:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "unknown",
"sources": [],
"notes": "Legal name not yet captured; DBA is Phoenix Salon + Spa. Prior DBA: La Mae Salon & Spa."
},
"dba_name": {
"value": "Phoenix Salon + Spa",
"status": "verified",
"evidence_tier": "tier_1",
"observed_at": "2026-08-05T00:00:00Z",
"verified_at": "2026-08-12T23:30:00Z",
"fresh_until": "2026-09-11T23:30:00Z",
"source_independence": "independent",
"sources": [
"GBP snapshot 2026-08-05",
"website footer/schema 2026-08-11",
"owner-confirmed 2026-08-11"
],
"notes": "Previously known as La Mae Salon & Spa. Rebrand residue persists on Yelp and Facebook."
},
"industry": {
"value": "Beauty salon / Spa",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-05T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"GBP primary category: Salon",
"GBP additional categories: spa, facials, waxing, lashes, hair coloring, styling, blowouts",
"website schema.org type: BeautySalon"
],
"notes": "GBP and website schema agree. GBP carries 7 additional categories."
}
},
"location": {
"street_address": {
"value": "3460 Robin Ln, Ste 4, Cameron Park, CA 95682",
"status": "verified",
"evidence_tier": "tier_1",
"observed_at": "2026-08-05T00:00:00Z",
"verified_at": "2026-08-12T23:30:00Z",
"fresh_until": "2026-09-11T23:30:00Z",
"source_independence": "independent",
"sources": [
"GBP snapshot 2026-08-05",
"website footer/contact/schema 2026-08-11",
"Yelp listing",
"Facebook page"
],
"notes": "All sources agree. GBP uses 'Ste 4' abbreviation; website uses 'Suite 4'."
},
"geo_coordinates": {
"value": null,
"status": "observed",
"evidence_tier": "tier_2",
"observed_at": "2026-08-05T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "unknown",
"sources": [
"GBP Place ID: 0x809afa078da84585:0xb483880b57fe2eda",
"Google Maps: 38.6553155, -120.9664378"
],
"notes": "Not present in website JSON-LD schema. Available via GBP/Google Maps."
}
},
"contact": {
"phone": {
"value": "+15303509197",
"status": "verified",
"evidence_tier": "tier_1",
"observed_at": "2026-08-05T00:00:00Z",
"verified_at": "2026-08-12T23:30:00Z",
"fresh_until": "2026-09-11T23:30:00Z",
"source_independence": "independent",
"sources": [
"GBP snapshot 2026-08-05",
"website footer/schema 2026-08-11",
"Yelp listing"
],
"notes": "All sources agree. Format varies: (530) 350-9197 vs +15303509197."
},
"website": {
"value": "https://phoenixcameronpark.com",
"status": "verified",
"evidence_tier": "tier_1",
"observed_at": "2026-08-05T00:00:00Z",
"verified_at": "2026-08-12T23:30:00Z",
"fresh_until": "2026-09-11T23:30:00Z",
"source_independence": "independent",
"sources": [
"GBP snapshot 2026-08-05",
"website self-reference",
"Yelp listing",
"Facebook page"
],
"notes": "GBP links to http://phoenixcameronpark.com/ (no TLS). Website itself serves HTTPS."
},
"email": {
"value": "ashley@phoenixcameronpark.com",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website footer/contact/schema 2026-08-11"
],
"notes": "Owner email. Not present on GBP or Yelp."
}
},
"hours": {
"regular_hours": {
"value": {
"Mon": "09:00-18:00",
"Tue": "09:00-18:00",
"Wed": "09:00-18:00",
"Thu": "09:00-18:00",
"Fri": "09:00-18:00",
"Sat": "09:00-18:00",
"Sun": "closed"
},
"status": "open",
"evidence_tier": "tier_2",
"observed_at": "2026-08-16T00:00:00Z",
"verified_at": "2026-08-16T10:30:00Z",
"fresh_until": "2026-09-16T00:00:00Z",
"source_independence": "independent",
"sources": [
"owner ground truth (Ashley) via Leonard handoff 2026-08-16"
],
"notes": "REOPENED 2026-08-17: 2026-08-17 capture shows conflicts GBP Mon-Sat 9-6 / website (JSON-LD) Mon-Fri 9-7 Sat-Sun 9-5 / Apple 10-6 daily incl Sun / Yelp (08-13) Mon-Fri 9-7 Sat 9-7 Sun closed. 2026-08-17 findings call claimed verbal settlement but no written numbers were captured, so the hours GATE (client-call-workflow-v2.md, rule 3) was not passed. Owner-written confirmation of all 7 days required before status returns to verified and before any monitoring handoff."
},
"by_appointment_only": {
"value": true,
"status": "verified",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": "2026-08-12T23:30:00Z",
"fresh_until": "2026-08-25T23:30:00Z",
"source_independence": "independent",
"sources": [
"owner statement 2026-08-11",
"website contact page: 'By appointment only'",
"GBP attribute: 'Appointment required, Appointments recommended'"
],
"notes": "Owner runs primarily by appointment. Same-day availability accepted when possible."
},
"timezone": {
"value": "America/Los_Angeles",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-05T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "unknown",
"sources": [
"GBP snapshot metadata"
]
}
},
"services_and_pricing": {
"services": [
{
"name": "Haircut & Style",
"description": "Precision haircuts and styling",
"price": "from $65",
"unit": "per service",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website /services page 2026-08-11"
]
},
{
"name": "Full Color",
"description": "Full hair color service",
"price": "from $120",
"unit": "per service",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website /services page 2026-08-11"
]
},
{
"name": "Balayage / Highlights",
"description": "Custom color techniques",
"price": "from $180",
"unit": "per service",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website /services page 2026-08-11"
]
},
{
"name": "Extensions",
"description": "Hair extensions",
"price": "consultation",
"unit": "per service",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website /services page 2026-08-11"
]
},
{
"name": "Phoenix Custom Facial",
"description": "Customized facial with optional enhancements",
"price": "from $85 (typical $115-$160 with enhancements)",
"unit": "per service",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website /services page 2026-08-11"
]
},
{
"name": "Spray Tan",
"description": "Full body $60 / Partial $35 / Buddy rate $50 each",
"price": "varies by type",
"unit": "per service",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website /services page 2026-08-11"
]
},
{
"name": "Waxing Services",
"description": "Various waxing services",
"price": "from $15",
"unit": "per service",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website /services page 2026-08-11"
],
"notes": "Full waxing price menu NOT_OBSERVED; page links to sub-menus not captured."
},
{
"name": "Eyelash Extensions",
"description": "Full lash extensions, varies by artist",
"price": "from $150",
"unit": "per service",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website /services page 2026-08-11"
]
}
],
"price_range": {
"value": "$$$",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website schema priceRange field"
],
"notes": "Schema field only; not on GBP."
}
},
"booking": {
"booking_url": {
"value": "https://www.vagaro.com/phoenixcameronpark",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": "2026-08-19T23:30:00Z",
"source_independence": "independent",
"sources": [
"GBP 'Book online' button 2026-08-05",
"website CTA 2026-08-11",
"organic search result: vagaro.com/phoenixcameronpark"
],
"notes": "Vagaro booking page exists with cancellation policy (24hr advance, 50% fee). GBP button destination not confirmed via click test."
},
"booking_provider": {
"value": "Vagaro",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": "2026-08-25T23:30:00Z",
"source_independence": "same_origin",
"sources": [
"GBP prior report",
"Vagaro URL"
]
}
},
"proof_and_reputation": {
"google_reviews": {
"value": {
"rating": 4.9,
"count": 64,
"responses_observed": true
},
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-05T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "unknown",
"sources": [
"GBP snapshot 2026-08-05"
],
"notes": "Response count/detail NOT_OBSERVED. Review count was 64 on 2026-08-05; Yelp showed 65 reviews as of search date."
},
"differentiators": {
"value": [
"Custom facials (Phoenix Custom Facial)",
"Style Readers' Choice 2026 Nominee (Mallory Carlos)",
"By-appointment model",
"Women-owned business (GBP attribute)",
"Collective of independent stylists and estheticians (Vagaro bio)"
],
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website",
"GBP attributes",
"Vagaro bio"
]
}
},
"social": {
"instagram": {
"value": "instagram.com/phoenix.cameronpark",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website schema sameAs"
]
},
"facebook": {
"value": "facebook.com/PhoenixCameronPark",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website schema sameAs"
]
},
"tiktok": {
"value": "present in website footer",
"status": "observed",
"evidence_tier": "tier_1",
"observed_at": "2026-08-11T00:00:00Z",
"verified_at": null,
"fresh_until": null,
"source_independence": "same_origin",
"sources": [
"website footer"
]
}
}
},
"conflicts": [
{
"field": "hours.regular_hours",
"description": "Owner ground truth conflicts with all public surfaces",
"owner_truth": "Mon–Sat 9–6, Sun closed",
"website": "Mon-Fri 9-7, Sat-Sun 9-5",
"yelp": "Mon-Fri 9-7, Sat 9-7, Sun closed",
"gbp": "NOT_VERIFIED against owner truth",
"severity": "high",
"action_risk": "high",
"status": "unresolved",
"discovered_at": "2026-08-11T00:00:00Z"
},
{
"field": "identity.dba_name",
"description": "Rebrand residue: Yelp reviews and Facebook page still reference 'La Mae Salon'",
"evidence": "Yelp reviews mention 'La Mae Salon' and 'LaMae'; Facebook page bio says 'Formally La Mae Salon & Spa'",
"severity": "medium",
"action_risk": "medium",
"status": "unresolved",
"discovered_at": "2026-08-12T23:30:00Z"
},
{
"field": "website.url",
"description": "GBP links to HTTP URL; website serves HTTPS",
"gbp": "http://phoenixcameronpark.com/",
"actual": "https://phoenixcameronpark.com",
"severity": "low",
"action_risk": "low",
"status": "unresolved",
"discovered_at": "2026-08-05T00:00:00Z"
},
{
"id": "hours-surfaces-2026-08-17",
"field": "hours.regular_hours",
"status": "open",
"evidence": {
"gbp": "Mon-Sat 09:00-18:00, Sun closed",
"website": "Mon-Fri 09:00-19:00, Sat-Sun 09:00-17:00 (JSON-LD, 2026-08-17)",
"apple_maps": "daily 10:00-18:00 incl Sunday (2026-08-17)",
"yelp": "Mon-Fri 09:00-19:00, Sat 09:00-19:00, Sun closed (2026-08-13, not re-verified)"
},
"owner_truth": null,
"resolution_required": "Owner-written confirmation of all 7 days (hours GATE). No written numbers = stays open."
}
],
"approvals": [],
"change_history": [
{
"timestamp": "2026-08-12T23:30:00Z",
"action": "created",
"detail": "Initial draft canonical business record compiled from existing evidence: GBP snapshot 2026-08-05, website capture 2026-08-11, owner ground truth 2026-08-11, live web search 2026-08-12"
},
{
"timestamp": "2026-08-16T10:30:00Z",
"action": "updated",
"field": "hours.regular_hours",
"detail": "Corrected Saturday hours from 09:00-15:00 to 09:00-18:00 per owner ground truth. Source: Leonard handoff 2026-08-16. This is now the authoritative baseline for all surface diffs."
},
{
"date": "2026-08-17",
"field": "hours.regular_hours",
"detail": "Reopened hours: demoted verified/tier_1 to open/tier_2. 2026-08-17 capture conflicts (GBP Mon-Sat 9-6 vs website Mon-Fri 9-7 Sat-Sun 9-5) were not locked on the 2026-08-17 call despite verbal 'settled' claim; no written numbers on file. Hours GATE per client-call-workflow-v2.md. Prior baseline Mon-Sat 9-6 Sun closed set 2026-08-16 from Leonard handoff — superseded until owner confirms in writing.",
"source": "2026-08-17 findings call + multi_surface_2026-08-17 capture"
}
]
}