docs: Option C — client call workflow v2, Phoenix call log, hours GATE reopened
- docs/operations/client-call-workflow-v2.md: PHASE 0-3 with binding rules (closed-loop rule, evidence standard, hours GATE, pricing module gate, one-pager education, cost log) - docs/operations/templates/pre-call-owner-form.md: standard 5-question form - docs/clients/phoenix-salons/call-log.md: 2026-08-17 entry; hours GATE NOT PASSED (Mon-Fri 6v7, Sat 5v6, Sun open/closed all OPEN); actions + owners - canonical record v0.1.1 -> v0.1.2: hours demoted verified/tier_1 to open/tier_2, conflict entry added, change history recorded - data-inventory-v1.md: hours status OPEN block - README.md: call-log pointer
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tonyjbala
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| 2026-08-05 | 1a | Baseline repo created, cold audit pending |
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| 2026-08-05 | 1a | Snapshot 1 ingested — R1-R6 applied (no threats fired) |
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- **Call log:** `call-log.md` — every client touch, newest first. Hours gate state lives here.
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# Phoenix Salon + Spa — Call Log
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Conventions: one entry per client touch, newest first. Every entry has: date, participants, items discussed (status per item), actions (owner + due), notes. Hours items carry the gate state explicitly.
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---
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## 2026-08-17 — Findings call (v1 workflow)
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**Participants:** Tony, Ashley Thornhill (owner)
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**Duration:** ~14 min
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**Evidence basis:** 4-surface capture 2026-08-16/17 (`extractions/phoenix_salon__spa_multi_surface_2026-08-17.json`); original audit 2026-08-13
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### Items discussed
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| # | Item | Status after call |
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|---|---|---|
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| 1 | Website SSR: initial HTML 13 words (Lovable Vite SPA, no SSR) | **OPEN** — fix assigned to Tony |
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| 2 | Hours: all surfaces disagree | **OPEN** — gate not passed (see below) |
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| 3 | Rebrand residue: "La Mae" in 6 locations | **OPEN** — owner to request directory changes |
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| 4 | GBP gaps: no posts, no Q&A, no price band | **OPEN** — we draft, Ashley posts |
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### HOURS — GATE NOT PASSED (non-negotiable)
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Call claimed hours were settled ("the posted hours on GBP reflect what you've already decided"). **This is not a lock.** No written numbers were captured. Conflicts from the 2026-08-17 capture:
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| Day | GBP | Website (JSON-LD) | Conflict |
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|---|---|---|---|
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| Mon–Fri | 9:00 AM – 6:00 PM | 9:00 AM – 7:00 PM | **OPEN — close time** |
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| Saturday | 9:00 AM – 6:00 PM | 9:00 AM – 5:00 PM | **OPEN — close time** |
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| Sunday | Closed | 9:00 AM – 5:00 PM (open) | **OPEN — open vs closed** |
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Apple Maps (10:00 AM – 6:00 PM daily incl. Sunday) and Yelp (per 08-13: Mon–Fri 9–7, Sat 9–7, Sun closed) also in conflict; not re-verified 08-17 (Apple is process-gated, Yelp headless-blocked) — re-verify before fixing either.
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Canonical record `hours.regular_hours` was marked `verified/tier_1` from a 2026-08-16 handoff with no owner-written numbers on file → **demoted to OPEN, tier_2, 2026-08-17.**
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**Next action (FIRST gate on next touch):** text Ashley — "Confirming final hours, please send written: Mon __, Tue __, Wed __, Thu __, Fri __, Sat __, Sun __." Written numbers in → record updated → gate passed. **Monitoring handoff is blocked until this closes.**
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### Actions from call
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| # | Action | Owner | Due |
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|---|---|---|---|
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| 1 | Hours: written confirmation of all 7 days | Ashley (Tony sends the ask) | next touch, GATE |
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| 2 | Lovable SSR fix: paste SSR prompt to Lovable AI → Publish → re-crawl, before/after word count | Tony | Phase 2 |
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| 3 | Rebrand residue (6 locations: CityFeet, BestProsInTown slug, Facebook bio, Yelp "formerly La Mae", Vagaro review, directory listing): list is 4 days old and Yelp is headless-blocked — re-verify each before touching; then Ashley requests name changes on directories she controls | Tony (verify + drafts), Ashley (directory requests) | Phase 2 |
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| 4 | GBP posts + Q&A + price band: draft content, Ashley posts (GBP is her profile) | Tony (draft), Ashley (post) | Phase 2 |
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| 5 | Cost log: minutes per fix, started on first fix | Tony | Phase 2 |
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### Notes
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- Call ran v1 (pre-workflow). GEO/AEO education was delivered on call — should have been the one-pager. Not repeating.
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- No pricing discussed (no economics-v1.md for Phoenix yet; pricing module not in script — rule followed).
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- Audit timeline for narrative (do not mislabel on future calls): June 2026 (~45/100) → July 23 (82/100, post-Lovable-rebuild) → Aug 6 (68/100) → Aug 13 (VeriPath-era GBP audit) → Aug 16–17 (4-surface + GEO). Scores use different rubrics; never quote cross-rubric numbers to the owner.
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---
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+25
-6
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{
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"record_id": "VP-001-phoenix-salon-spa-v0.1.1",
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"record_version": "0.1.1",
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"record_version": "v0.1.2",
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"record_type": "canonical_business_record",
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"system": {
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"authority": "veripath",
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"Sat": "09:00-18:00",
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"Sun": "closed"
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},
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"status": "verified",
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"evidence_tier": "tier_1",
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"status": "open",
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"evidence_tier": "tier_2",
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"observed_at": "2026-08-16T00:00:00Z",
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"verified_at": "2026-08-16T10:30:00Z",
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"fresh_until": "2026-09-16T00:00:00Z",
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"sources": [
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"owner ground truth (Ashley) via Leonard handoff 2026-08-16"
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],
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"notes": "Updated from previous Sat 09:00-15:00. Owner confirmed Mon\u2013Sat 9\u20136, Sun closed. This is now the authoritative baseline for all surface diffs."
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"notes": "REOPENED 2026-08-17: 2026-08-17 capture shows conflicts GBP Mon-Sat 9-6 / website (JSON-LD) Mon-Fri 9-7 Sat-Sun 9-5 / Apple 10-6 daily incl Sun / Yelp (08-13) Mon-Fri 9-7 Sat 9-7 Sun closed. 2026-08-17 findings call claimed verbal settlement but no written numbers were captured, so the hours GATE (client-call-workflow-v2.md, rule 3) was not passed. Owner-written confirmation of all 7 days required before status returns to verified and before any monitoring handoff."
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},
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"by_appointment_only": {
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"value": true,
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@@ -430,7 +430,7 @@
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{
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"field": "hours.regular_hours",
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"description": "Owner ground truth conflicts with all public surfaces",
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"owner_truth": "Mon\u2013Sat 9\u20136, Sun closed",
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"owner_truth": "Mon–Sat 9–6, Sun closed",
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"website": "Mon-Fri 9-7, Sat-Sun 9-5",
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"yelp": "Mon-Fri 9-7, Sat 9-7, Sun closed",
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"gbp": "NOT_VERIFIED against owner truth",
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"action_risk": "low",
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"status": "unresolved",
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"discovered_at": "2026-08-05T00:00:00Z"
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},
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{
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"id": "hours-surfaces-2026-08-17",
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"field": "hours.regular_hours",
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"status": "open",
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"evidence": {
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"gbp": "Mon-Sat 09:00-18:00, Sun closed",
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"website": "Mon-Fri 09:00-19:00, Sat-Sun 09:00-17:00 (JSON-LD, 2026-08-17)",
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"apple_maps": "daily 10:00-18:00 incl Sunday (2026-08-17)",
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"yelp": "Mon-Fri 09:00-19:00, Sat 09:00-19:00, Sun closed (2026-08-13, not re-verified)"
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},
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"owner_truth": null,
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"resolution_required": "Owner-written confirmation of all 7 days (hours GATE). No written numbers = stays open."
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}
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],
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"approvals": [],
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"action": "updated",
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"field": "hours.regular_hours",
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"detail": "Corrected Saturday hours from 09:00-15:00 to 09:00-18:00 per owner ground truth. Source: Leonard handoff 2026-08-16. This is now the authoritative baseline for all surface diffs."
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},
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{
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"date": "2026-08-17",
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"field": "hours.regular_hours",
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"detail": "Reopened hours: demoted verified/tier_1 to open/tier_2. 2026-08-17 capture conflicts (GBP Mon-Sat 9-6 vs website Mon-Fri 9-7 Sat-Sun 9-5) were not locked on the 2026-08-17 call despite verbal 'settled' claim; no written numbers on file. Hours GATE per client-call-workflow-v2.md. Prior baseline Mon-Sat 9-6 Sun closed set 2026-08-16 from Leonard handoff — superseded until owner confirms in writing.",
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"source": "2026-08-17 findings call + multi_surface_2026-08-17 capture"
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}
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]
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}
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}
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@@ -41,6 +41,8 @@ Establish ground truth of the client's digital presence. No analysis or diagnosi
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- **Notes / Gaps:** Booking button observed on GBP ("Book online"); destination not yet confirmed
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- **Snapshot Location:** `client-data-pss/raw/booking/`
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**Hours status:** OPEN — all four surfaces disagree (2026-08-17 capture: GBP Mon–Sat 9–6 · website Mon–Fri 9–7, Sat–Sun 9–5 · Apple 10–6 daily incl Sun · Yelp 08-13 Mon–Fri 9–7, Sat 9–7, Sun closed). Owner-written confirmation of all 7 days required before status changes (hours GATE, `client-call-workflow-v2.md`). Canonical record `hours.regular_hours` demoted to open/tier_2 on 2026-08-17.
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## Summary of Gaps / Blockers
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- Services, posts, Q&A not yet observed on GBP
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- Claim status unknown — needs owner access or deeper verification
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