diff --git a/docs/business-model/client-lifecycle.md b/docs/business-model/client-lifecycle.md new file mode 100644 index 0000000..9e155e6 --- /dev/null +++ b/docs/business-model/client-lifecycle.md @@ -0,0 +1,25 @@ +# Client Lifecycle + +## Proof-of-Concept Fix Approval Gate + +During the proof-of-concept stage, agents may detect issues, gather evidence, and draft proposed fixes. + +Any fix that publishes to a client-facing surface requires human approval before it goes live. + +This includes, but is not limited to: + +- Google Business Profile edits +- Review responses +- Q&A answers +- Business descriptions +- Service descriptions +- Hours +- Phone numbers +- Booking links +- Website changes +- Directory or citation updates + +The lifecycle must preserve the reconnaissance-versus-execution rule: + +Agents may detect and draft. +Humans approve before publish. \ No newline at end of file