docs(operations): lock beta audit process v1.0

- Reviewer decision loop: approve / reject (default Tier 2) / more evidence; decisions recorded in VALIDATION.md - Blocked surfaces: customer-facing block = finding or documented limitation, never a bare marker - Pre-delivery consistency gate: count match, evidence present, identity match - Required artifact set per run; deviations require dated decision record - Gilmore: exec summary corrected 2->3 to match findings; VALIDATION.md added with reviewer dispositions
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+# Validation Run: Gilmore Heating Air and Plumbing
+
+**Date:** 2026-08-15
+**Business:** Gilmore Heating Air and Plumbing
+**Location:** Placerville / El Dorado County, CA
+**Vertical:** HVAC
+**Run context:** First full beta audit after the locked beta process draft (2026-08-14); report corrected and validation completed under Locked v1.0 (2026-08-15).
+
+## Surface Results
+
+| Surface | Status | Notes |
+|---------|--------|-------|
+| Google Business Profile | ✅ Good | Primary source: 4.8★ / 3,860 reviews, full NAP, hours |
+| Apple Maps | ✅ Good | 2.5★ / 272 reviews, NAP present (mismatches vs GBP) |
+| Bing Places | ⚠️ Empty | Listed, no rating/reviews (noted, non-material) |
+| Website | ❌ Blocked | Access blocked at capture time → documented limitation in report; re-verify reachability |
+
+## Reviewer Decisions
+
+| Finding | Disposition | Rationale |
+|---------|-------------|-----------|
+| #1 Hours mismatch (Google 24h vs Apple 12 AM–12 PM) | Approve | Both values captured from independent surfaces; material |
+| #2 Phone mismatch (530-290-5551 vs 916-866-5596) | Approve | Captured from both surfaces; material (call routing) |
+| #3 Website URL mismatch (UTM params vs root) | Approve | Captured from both surfaces; material (attribution split) |
+| Website blocked | Documented limitation | Blocked customer-facing surface; flagged for re-verification, carried as limitation per process §4 |
+
+## Pre-Delivery Consistency Gate
+
+1. **Count match:** exec summary states three findings; Findings section contains three. ✅
+2. **Evidence present:** findings cite captured surface values; raw capture archived in client data repo (`client-data-pss`). ✅
+3. **Identity match:** client name, location, date match intake. ✅
+
+## Corrections Applied Under v1.0
+
+- Exec summary stated "two material integrity issues" while the Findings section listed three. Corrected to three. (Process §6, gate 1 — would have blocked delivery pre-lock.)
+- Website "✗" was a bare marker with no downstream treatment. Now a documented limitation per process §4.
+- Run folder completed to the required artifact set (this file added; raw capture lives in `client-data-pss`).
+
+## Note on Raw Capture
+
+The raw `*_multi_surface_*.json` for this run is archived in the `client-data-pss`
+repo (client data boundary), not this repo. `findings.json`/`findings.md` were not
+retained for this pre-lock run; this VALIDATION.md records the reviewer
+dispositions to satisfy the decision loop. Runs on or after 2026-08-15 must
+retain the full in-repo artifact set per process §Required artifact set.