onboarding: Phoenix pre-work sheet (read-back, problems, access steps, post-call checklist, timing log)

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+# Phoenix Salon + Spa — Owner Onboarding Pre-Work Sheet
+**Call:** 15 min · screen share on (Apple step needs it) · owner's phone within reach (Apple may text/call)
+**Source of truth:** `canonical-business-record-v0.1.1.json` @ `3b04279`
+**SOP:** `docs/operations/owner-onboarding-sop.md` (v1.1)
+
+---
+
+## 1 · Canonical Read-Back (read aloud, one at a time)
+Ask each: *"Is this right, or do I have it wrong?"* Log the spoken answer.
+
+- **Name:** Phoenix Salon + Spa (formerly La Mae Salon & Spa)
+- **Address:** 3460 Robin Ln, Suite 4, Cameron Park, CA 95682
+- **Phone:** (530) 350-9197
+- **Website:** phoenixcameronpark.com
+- **Hours —** read slowly:
+  - Monday: 9:00 AM to 6:00 PM
+  - Tuesday: 9:00 AM to 6:00 PM
+  - Wednesday: 9:00 AM to 6:00 PM
+  - Thursday: 9:00 AM to 6:00 PM
+  - Friday: 9:00 AM to 6:00 PM
+  - Saturday: 9:00 AM to 6:00 PM
+  - Sunday: **Closed**
+- **Booking:** By appointment only (Vagaro)
+- **Category:** Beauty salon / spa
+
+> If she corrects anything → that value wins. Update the canonical record BEFORE the Apple step.
+
+---
+
+## 2 · Current Problems (plain language — say, don't show)
+- **Apple Maps is wrong:** it shows the shop open 10 AM–6 PM **every day, including Sunday**. It's not even the right open time and it claims we're open Sunday. We'll fix that in about three minutes on screen share.
+- **The website is wrong:** the machine-readable hours embedded in the site say we close at 7 PM (Mon–Fri) / 5 PM (Sat–Sun) and that we're **open Sunday**. That's what feeds search engines and AI assistants. We'll make a one-time fix to that — we don't control the site, so it's a one-time correction, not ongoing.
+- *(Google and Bing are currently correct — no fix needed there.)*
+
+---
+
+## 3 · Access Steps
+
+### 3a — Google Business Profile manager invite (~2 min, she does it)
+She's signed into her own Google account at `business.google.com`:
+1. Select **Phoenix Salon + Spa**
+2. Pencil icon → **Edit business information** → **People and permissions**
+3. **Add people** → paste this email: **`{VERIPATH_GBP_EMAIL}`** ← ⚠️ FILL BEFORE CALL
+4. Role: **Edit business info** (explicitly *not* "Manage")
+5. Send
+
+Say: *"You keep full ownership. I get the smallest key that opens the door I need — edit info only, and you can pull it anytime."*
+Revoke: same page → her account → **Remove**. One click.
+
+### 3b — Apple Business Connect (screen share, ~3 min, she does it)
+We can't do this for her — Apple gates it on identity.
+1. Screen share. She opens **abc.apple.com**, signs in to her Apple ID (create one if needed, ~1 min)
+2. **Claim a business** → search **"Phoenix Salon + Spa"** → select the listing
+3. **Verify ownership** — prefer **video** (fastest); phone-code is fallback; postcard = slow, log as pending
+4. Once claimed, set hours from the read-back values: Mon–Sat 9–6, **Sun closed** — confirm each day on screen
+5. Say: *"That was the one thing only you could do. It's done. If Apple's review lags a day or two, that's Apple — and we'll watch it."*
+
+Fallback if claim fails: **Suggest an edit** from Apple Maps on her listing → log pending, loop stays read-only on Apple until it lands.
+
+### 3c — Website (no access grant)
+One-time JSON-LD hours fix under existing Lovable access. Say: *"We've fixed the hours markup. That was one-time — we don't control the site, and we're not pretending we do."*
+
+---
+
+## 4 · Post-Call Checklist
+- [ ] Update canonical record if owner corrected anything (bump version, `verified`/`tier_1`, commit)
+- [ ] One-time Lovable JSON-LD hours fix (log it)
+- [ ] Re-run full audit pipeline + strict gate (hours finding should drop to Apple-only)
+- [ ] Generate + send trust receipt (include any `gaps`)
+- [ ] Start monitoring clock — **daily × 30 days**, then weekly (DR-002)
+
+---
+
+## 5 · Timing Log (fill during call)
+| Phase | Target | Actual |
+|---|---|---|
+| P1 Frame | 2 min | ____ |
+| P2 Lock ground truth | 5 min | ____ |
+| P3a GBP invite | 2 min | ____ |
+| P3b Apple claim+hours | 3 min | ____ |
+| P4 Operating agreement + close | 3 min | ____ |
+| **Total** | **15 min** | **____** |
+
+Notes (what was awkward, gaps, owner pushback):
+